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Theme Horse Support Team

Forum Replies Created

Viewing 15 posts - 1,411 through 1,425 (of 3,477 total)
  • Author
    Posts
  • in reply to: Upgrade changes #60620

    Hi @polonca

    We have visited your site and found that there is no any responsive button nor the problem on right sidebar.
    Can you please check it once and let us know?

    Thank you!

    in reply to: Can not login on backend attitude pro #60618

    Great that you solved it.
    As of your server error log there was an issue in on your child theme’s function.php file.
    If you have any problem do not hesitate to contact us.

    Thank you!

    in reply to: Can not login on backend attitude pro #60586

    Hi Hellen,

    While checking into PHP version 7.1 and 7.2 theme is working fine here.
    Did you contact to your hosting provider about those issue?
    Can you please provide us the Server Error Log via email. So that we can find out reason behind those issue.

    Thank you!

    in reply to: Can not login on backend attitude pro #60569

    Hi Hellen,

    Can you please deactivate all the plugins and check once.
    Plugins may cause such issue as well.

    Just go back to previous version of the PHP and deactivate all the plugins and again upgrade to the PHP 7.1 OR Here is how to deactivate all plugins when not able to access the backend

    • Via FTP or your host’s file manager, navigate to the wp-contents folder (directory)
    • rename the folder “plugins” to “plugins.hold”
    • Login to your WordPress administration plugins page (/wp-admin/plugins.php) – this will disable any plugin that is “missing”.
    • rename “plugins.hold” back to “plugins”

    Thank you!

    in reply to: Social link logo #60565

    Hi Bruno,

    Just go to Appearance > Customize > Additional CSS and paste below custom CSS code to support the social profiles that you have added into your site.

    .social-profiles ul li a[href*="pinterest.fr"]:before {
    	content: '\f231';
    }
    .social-profiles ul li a[href*="behance.net"]:before {
    	content: "\f1b4";
    }

    Thank you!

    in reply to: Individual Blog Images #60564

    Hi,

    Login to the admin and go to Appearance > Customize > NewsCard Settings there you will see the option Show Featured Image in Posts Single to show the featured image in your posts.

    Thank you!

    in reply to: Final Tiles Gallery stopped working after update #60563

    Great that you solved the problem. If you have any problem do not hesitate to contact us.

    Thank you!

    in reply to: Blog Meta Data out of date #60562

    Hi

    You have to clear all the that you have used into your site. You have to clear it from your site if you have used some cache plugin, from the server, from CDN if you hav used and also from the browsers.

    Thank you!

    in reply to: Can not login on backend attitude pro #60553

    Hi Hellen,

    Please update the theme to the latest version. Before removing the previous version please make sure to backup if you have customize the theme code.

    Thank you!

    Hi Eefke,

    Since there was not any error message regarding to the theme/plugin. There is no any issue in this theme on PHP 7.1
    So please contact to the hosting provider they may help you on those issue.

    Thank you!

    in reply to: Clean Retina Pro #60452

    Hi,

    Sorry! Our theme do not have such url path. May you have added those directory into your theme. Contact to the developer who customize the site with our theme. Developer can easily fix those issue regarding to the error message.

    Thank you!

    Hi @vbharathi-sai

    Site content is in between the header and footer feature posts if you remove those section you can see the content/blog posts of yours site. That section is a content area where you can show content/blog posts.

    Thank you!

    Hi Eefke,

    While trying your backend Url we are able to see it. Can you please check once?
    There is no any issue while upgrading to the PHP version 7.1

    Thank you!

    in reply to: Pages and TAGS #60449

    Hi Locksoft,

    Sorry! We can not guaranty that all the third party plugins work well in our theme. We only support core feature into the theme
    To support third party plugins theme some time needs extra code. So if you need to add those tags features into the pages you need to hire a developer as this is a completely new feature to add in the theme regarding plugins support.

    Thank you!

    in reply to: Upgrade changes #60447

    Hello Chapline,

    Since your site is not accessible. Please contact to our support team via email with this forum Url? So that they will you to solve your issue.

    Thank you!

Viewing 15 posts - 1,411 through 1,425 (of 3,477 total)