- February 18, 2019 at 9:36 am #60544
My hoster has installed version php 7.1. Now i can not enter the backend of the website. I get the internal server error 500.
The login screen does not popup. The front end of the website is still visible and working.
I am still using attitude Pro 1.7. Should i update to the latest version? And can you assure me that this will work, because i have seen the same problems with some of you other theme’s here.
hellenFebruary 18, 2019 at 11:54 am #60553
Please update the theme to the latest version. Before removing the previous version please make sure to backup if you have customize the theme code.
Thank you!February 18, 2019 at 3:09 pm #60567
I paid subscripton and downloaded latest version (3.07). Installed this version. I still have the problem. when I set php to version 5.6 everything works oke. If I set the php version to 7.1, then I cannot load the backend page /wp-login.php.
I really need some help here because at the end of this month the php version will be 7.1.
regardsFebruary 18, 2019 at 3:22 pm #60568
I have the theme Attitude premium, so you could move this topic to Attitude Premium.
Also the website is https://www.haptotherapie-moerdijk.nl/wp-login.php.February 18, 2019 at 4:38 pm #60569
Can you please deactivate all the plugins and check once.
Plugins may cause such issue as well.
Just go back to previous version of the PHP and deactivate all the plugins and again upgrade to the PHP 7.1 OR Here is how to deactivate all plugins when not able to access the backend
- Via FTP or your host’s file manager, navigate to the wp-contents folder (directory)
- rename the folder “plugins” to “plugins.hold”
- Login to your WordPress administration plugins page (/wp-admin/plugins.php) – this will disable any plugin that is “missing”.
- rename “plugins.hold” back to “plugins”
Thank you!February 19, 2019 at 7:45 am #60585
I have deactivated all plugins and checked again, still the same problem. I also cleared chache after all my actions.
regardsFebruary 19, 2019 at 8:23 am #60586
While checking into PHP version 7.1 and 7.2 theme is working fine here.
Did you contact to your hosting provider about those issue?
Can you please provide us the
Server Error Logvia email. So that we can find out reason behind those issue.
Thank you!February 19, 2019 at 8:57 am #60588
I have sent you the server error log
regardsFebruary 20, 2019 at 10:07 am #60610
** SOLVED ***
It turned out to be a problem in the child theme’s functions.phpFebruary 20, 2019 at 11:46 am #60618
Great that you solved it.
As of your server error log there was an issue in on your child theme’s function.php file.
If you have any problem do not hesitate to contact us.
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