[Shelley]

I can see from your screenshot that it is presenting properly. As you can see from my screenshot – it is not. I know you already mentioned that there is ‘no’ large white space but in fact, as you can see from my screenshot….. there is. And there are missing icons in both the contact bar and the social media icons are missing in the header.

So, it is not all fine. All plugins were deactivated to test out the issue prior to sending you screenshots. All plugins have in fact been deactivated twice in order to test this. Awesome Screenshot is NOT available for the version of browser I am using therefore you are not running the same platform. So, let’s come to an understanding – you are presently unable to duplicate the problem but that does not mean that there is not a problem to solve.

The screenshots I am sending you are straight-forward CTRL-Printscreen to Photoshop to resize and save. The logo is not presented centered in the header; the icons are missing. Toshiba Satellite S50-B laptop (3 months old) with 15″ screen hooked to 19″ monitor running Win 8.1 and as mentioned viewing website using MSIE 11 (Ver. 11.096). If I run Chrome on same platform, the website presents correctly.

I would like to work together with you to solve this issue. I see the client tomorrow and if he’s running the same as I – then I either find a solution or I remove the theme and we go with another one.

https://plus.google.com/photos/102832813995100692798/albums/6107303782022695873/6107303809610055122?authkey=CJv_7OXNt-OK_gE&pid=6107303809610055122&oid=102832813995100692798

Above screenshot as mentioned – logo is not centered in header; icons are missing in contact bar; social media icons and links are missing in header.

Let’s try again, shall we? 🙂

thanks

[Theme Horse Support Team]

Hi Wim,

Did you customise any code in the theme? If not then deactivate all the plugins that you have installed in your dashboard. Then check it whether it works or not. If still you are facing the same problem then please send your temporary username and password at [email protected] and don’t forget to send this forum url and also your site link.

Thank you!

[Theme Horse Support Team]

Hi CC,
First of all did you customize any code? If no, then deactivate all the plugins that you have installed in your dashboard and then check it. If the problem still persist then
try to upload your image from the logo uploader. Before clicking on “insert into post” Check whether you have selected none or File Url or attached post Url
Select File Url. View this screenshot
http://awesomescreenshot.com/0d248jafef
Hope this may help you

Thank you!

[Sebastian]

Guys, I’m not pissed off anymore, I’m not furious, either.
I’m calmed down and I could finally found out where the problem was.
I experienced two problems after updating:
1. The primary menu was deactivated.
2. Widgets were all set to inactive.

It came back all to normal, now.
I honestly have no idea how this happened. When updated, I just deleted the old theme folder in the server and uploaded the new one.

I apologize for my aggressive attitude, I hope you understand I spent a lot of time with this.
Best Regards.
Sebastián

[Theme Horse Support Team]

Hi Thomas,

We can not automatically notify/update the theme in WP because our pro themes are of subscription type and you have to manually activate it. About Revolution Slider Plugin we have also updated it manually in our demo site and we have not faced any sliders/settings lost. All our sliders and setting are working perfectly. To update the revolution slider first deactivate the plugin and delete it then upload the new latest version and activate it. That’s it you have to do for Revolution Slider plugin.

And for theme update first activate a different theme and delete the old version of the theme then upload the new version of the theme and activate it. If you have not customize the code then we are sure that you will not lost any data/setting lost but if you customize the code then your all customize code will be lost. So, first back up your previous version of the theme and then only activate the new one if you have customize the code.

Thank you!

[Kate]

Brilliant! So to recap, all I have to do is change temporarily to another theme, delete and reinstall Clean Retina Pro, then re-activate my child theme and everything will be OK?

[Kate]

OK, I have backups and I now understand how to do all this. But can you help with the Child theme issue? I have customised my child theme with colours, menus, and a little bit of extra code to improve spacing etc and am currently using it, ie it is activated. If I delete the parent theme and install the new version, will the child theme still work or will I have to start from scratch and reconstruct everything again?

[Theme Horse Support Team]

Hi Raymund,

Deactivate all the plugins one by one. If deactivating plugins does not solved your issue then please provide us your temporary username and password to [email protected] with this form link. We will see you issue.

Thank you!

[Theme Horse Support Team]

Hi Lindsay,

It’s simple first activate a different theme and delete the old version of Clean Retina Pro theme before doing this we recommend you to back-up your old version if you have customize the code. See the screenshot to delete the old version of the theme http://awesomescreenshot.com/0fe47k2vb3

Thank you!

[Theme Horse Support Team]

Hi info39,

First deactivate the theme and delete the old version of the theme then upload the new version of the theme and activate it. If you have not customize the code then there will be no any changes you will find but if you customize the code then your all customize code will be lost. So, first back up your previous version of clean retina pro and then only activate the new one.

Thank you!

[Theme Horse Support Team]

Hi Kate,

First activate a different theme and delete the old version of Clean Retina Pro theme then upload the new version of the theme and activate it. If you have not customize the code then there will be no any changes you will find but if you customize the code then your all customize code will be lost. So, first back up your previous version of clean retina pro and then only activate the new one.
And also We can not notify our users in WP because our pro themes are of subscription type and you have to manually activate.

Thank you!

[Kai]

hi,
how can I activate the revolution slider plugin, as shown in your demo?
I csnnot find the plugin in the directory. How can I activate the license included in Ultimate Pro?

[info39]

And if I can’t see that from your screenshot, what can be wrong?
I see the text “you are previewing interface pro” and save and activate. I see noting more, no options at all.

[Theme Horse Support Team]

Hi Jordi,
First of all deactivate all the plugins one by one and check whether your problem will be solved or not. There may be some plugins conflict and you may face such problems. You may also even check it in our demo site and also working fine there.

Thank you!

[leighdesign]

I have just installed Attitude Pro and I am unable to upload a customer logo. I tried to follow the instructions here but it is still not working. I was unable to deactivate the Revolution Slider.

I am also having problems getting a slider to work. Your instructions are not very good!

Eliteconcretesystems.com