[Theme Horse Support Team]

Hi mbrija,

Are you working on multisite? If yes then
On your network admin => settings => general, you may had these as your allowed files types for uploading:
jpg, jpeg, png, gif, doc, pdf, mp3, ppt, wmv, mp4, xls, ins, isf, te, xbk, notebook, m4a, ist, kmz, kes, mov, flp, avi, swf, wxr, xml, wav, fjsw, docx, pptx, xlsx, xml, m4v, max, kmz, zip

Instead it should be like this:

jpg jpeg png gif doc pdf mp3 ppt wmv mp4 xls ins isf te xbk notebook m4a ist kmz kes mov flp avi swf wxr xml wav fjsw docx pptx xlsx xml m4v max kmz zip

The difference is the commas… it should NOT be a comma-separated list. If still not solving your issue then please send your temporary username and password at our email, We will take a look

Thank you!

[Theme Horse Support Team]

Hi Necrosoft,

Please provide us your temporary username and password to [email protected]. We will set it for you.

Thank you!

[Theme Horse Support Team]

Hi scott foster,

I think you have used before some other WordPress theme/ site, So that the hacker is trying to access your dashboard but your site is not hacked still. You have not cleaned the database and files. If this is our theme issues then we already get notified because millions of users are using this theme. Before our theme goes to live it is checked by wordpress.org reviewer team.
Paste this url from header logo image
http://advocatesforconsumerrights.org/wp-content/uploads/2015/02/cropped-AFCR_masthead_2-2-15.jpg and paste this

http://advocatesforconsumerrights.org/wp-content/uploads/2015/02/cropped-AFCR_masthead_2_2_15.jpg then your image will be loaded. If you could not get your image access then there may be still issue in your site.

You must download your database from you Cpanel. After backuping your database and themes folder you may simply delete the old wordpress and reinstall the fresh/ latest version of wordpress and install the backuped theme.

Install this plugins for more security too
https://wordpress.org/plugins/better-wp-security/ or
https://wordpress.org/plugins/all-in-one-wp-security-and-firewall/
There are many other security plugins to protect from malware.

Thank you!

[Theme Horse Support Team]

Hi Kai,

We have used fancybox script for our gallery.
For to fix this issue we have to remove the fancybox scripts which will affect our gallery template. So we cannot remove it because all other ultimate users are using our gallery. Better use other plugins or customize the code.

Thank you!

[thecedarsrc]

For my slogan redirect link I would like it to navigate mobile users to a phone number. I have tried making the redirect in the standard tel:+15555555555 format, but it doesn’t work. Is there a way to link mobile users to a phone number?

[Theme Horse Support Team]

Hi scott foster,

I just visited to your site and you don’t have this image ( afcr2.jpg ) inside your uploads folder.
http://advocatesforconsumerrights.org/wp-content/uploads/2014/06/

So once again upload the image. If you are unable then could you once send your temporary username and password at [email protected], Don’t forget to send this forum url too.

Thank you!

[Theme Horse Support Team]

Hi Toan,

Go to dashboard -> settings -> reading and view this below screenshot
http://awesomescreenshot.com/00d4bfzoc1

Do not select the post page. After doing it create a page and name it as news. View this screenshot
http://awesomescreenshot.com/0c24bg0v6b

If you are not still able to change it then could you send your temporary username and password at [email protected], Wel will look over it. Don’t forget to send this forum Url too.

Thank you!

[Theme Horse Support Team]

Ok that’s great fsteinhauser

Thank you!

[Theme Horse Support Team]

Hi fsteinhauser,
This section is under (ul li tags) so there is effect while you are hovering.If you change the link color here then it will also effect to the menu too.
Add this code inside dashboard -> appearance -> theme options -> design options -> custom css
#content ul a, #content ol a { color: #63c6ae;}

Thank you!

[Theme Horse Support Team]

Hi fsteinhauser,

Yes exactly we have designed our theme this way. The menu color will be change to different color when you hover on it and the link text will be displayed in the different color. You may also even see it in our demo site too.

Thank you!

[Theme Horse Support Team]

Hi bertmiddleton,

We have latest version of revolution slider which is pack in our theme. Login to our site with the same username and password while you have purchase the theme and download the latest version of the theme. If you have still one year subscription you will have access to the download the update file. You can find the revolution slider plugin inside the theme directory -> inc -> plugins. Upload this plugin to your WordPress site and activate it.

Thank you!

[Beth]

Hi I’ve been using Interface Pro and have customised it a fair bit, but mostly changed to the colours & fonts, not the way the layout works.

I’m having an issue with the fluid layout, particularly on mobile phone, but also you can see it in the browser when the width of the browser window is reduced. The contents within the page don’t scale properly and I’m not sure how to tweak the styles to incorporate this. It seems to be where aspects within the site are hard coded by width.

I was hoping you could point to where I need to look to make edits in the css to fix this issue.

We have a few plug-ins running and the forum integrates with WP-united, but the styling seems to be defined by the wordpress theme, from the way the front page is also affected. I have each of the modules as html code within the widgets on the front page Business Page Section widget. The main site is actually behind a IP wall as we’re not quite ready to go live. I’m just trying to fix the forum layout so it will display correctly on a mobile. The forum is open at the moment as access will be based on user groups.

https://www.cemarking-handmadetoys.co.uk/discuss/

Example 1 is the forum page with width reduced.

Example 2 is bottom of front page with width reduced and the table and images overlapping at the bottom.

[Theme Horse Support Team]

Hi Wim,

Did you customise any code in the theme? If not then deactivate all the plugins that you have installed in your dashboard. Then check it whether it works or not. If still you are facing the same problem then please send your temporary username and password at [email protected] and don’t forget to send this forum url and also your site link.

Thank you!

[Theme Horse Support Team]

Hi iacwebsites,
Just add this code inside styles.css too in your child theme

/*
Theme Name: attitude Child Theme
Author: Self-Help WordPress User
Template: attitude
*/

@import url("../attitude/style.css");

and add this code inside functions.php and see whether it works or not

unhook functions

// Unhook default Thematic functions
function unhook_thematic_functions() {
    // Don't forget the position number if the original function has one

remove_action( 'attitude_404_content', 'attitude_display_404_page_content', 10 );

}
add_action('init','unhook_thematic_functions'); // removes the header content by using hook 

attitude_header

add_action( 'attitude_404_content', 'attitude_child_display_404_page_content', 10 );
/**
 * function to show the footer info, copyright information
 */
 
 
function attitude_child_display_404_page_content() {      ?>   
<div id="content">
		<header class="entry-header">
			<h1 class="entry-title"><?php _e( 'Error 404-Page NOT Found', 

'attitude' ); ?></a></h1>
		</header>
		<div class="entry-content clearfix" >
			<p>Thank you</p> 
		</div><!-- .entry-content -->
	</div><!-- #content -->
  <?php 
}

Thank you!

[gassho]

So you’re going to make a theme-wide decision based on one user, in this case me? Someone else is going to run into this. Such an unprofessional approach. Just because you can code doesn’t mean you are professionals. Omissions like this blockquote bug, bad customer service and support tell me this is an unprofessional theme house. I gave you the benefit of the doubt for a long time, but now I can’t tolerate it.

Manually double spacing paragraph breaks in blockquote doesn’t work for email and RSS subscribers — it renders as two spaces, not the workaround that works on the blog itself!