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Theme Horse Support Team

Forum Replies Created

Viewing 15 posts - 121 through 135 (of 3,489 total)
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  • Hi Dunde,

    Sorry ! What do you meant by “Header Featured Posts” are not properly zoomed/cropped What actually you need? So that can provide you a exact custom CSS code if possible.

    Thank you!

    in reply to: WordPress 6.2.2 compatibility #105584

    Hi Ricky,

    Yes the theme is compatible with the new WP version 6.2.2.
    There may be some compatible issue with plugins please deactivate the plugins one by one and check.

    Thank you!

    in reply to: on hold #105571

    Hi there,

    First thank you for purchasing our theme.

    System sometimes takes time to authorize your PayPal payment.
    Anyways your order is now completed and you can now download the file from your account page.

    If you have any problems please let us know.

    Thank you!

    in reply to: Installation error #105570

    Hi Natanael,

    Sorry you are uploading the theme to plugin, You need to upload the zip file as a theme not plugin.
    If you have any problem do not hesitate to contact us.

    Thank you!

    in reply to: on hold #105447

    Hi there,

    First thank you for purchasing our theme.

    System sometimes takes time to authorize your PayPal payment.
    Anyways your order was already completed and you can download the file from your account page.

    If you have any problems please let us know.

    Thank you!

    in reply to: On Hold Order #105378

    Hi @williamswelsh75 @sellmyland23 Please read our above reply #105263

    in reply to: On Hold Order #105237

    Hi Kent,

    First thank you for purchasing our theme.

    System sometimes takes time to authorize your PayPal payment.
    Anyways your order is now completed and you can now download the file from your account page.

    If you have any problems please let us know.

    Thank you!

    Regards,
    Theme Horse

    in reply to: PromoBox Secondary Text Not Being Translated #104972

    Hello Marc

    This is resolved as you described in another forum topic.

    Thank you!

    in reply to: Products Title Not Being Translated in Woocommerce #104971

    Hello Marc,

    Ok. If you have any problem do not hesitate to contact.

    Thank you!

    in reply to: Demo Import failed #104961

    Hi Khaled,

    Did you check the posts and media as well?
    Is there any posts/pages and media imported?

    Thank you!

    Hi GovindaReddy,

    First thank you for choosing our theme.
    We have canceled your Theme Bundle order #104899 and refunded your full amount.
    Also your another single theme order was already 104901 completed.
    If you have any problems do not hesitate to contact us.

    Thank you!

    in reply to: Products Title Not Being Translated in Woocommerce #104863

    Hi Marc,

    Can you please provide us the login credential to your site here? So that we can have a quick look into your issue.

    Note: Do not share any login credential here in this forum as this form is public and visible to all.

    Thank you!

    in reply to: PromoBox Secondary Text Not Being Translated #104862

    Hi Marc,

    You can translate the secondary text as same as you did for primary text.
    Also Please see this video tutorial for to translating widgets in WPML.

    Thank you!

    in reply to: No one responds to my support email for 8 days #104727

    Hi there,

    Great that you figure out the issue.

    Also we sincerely apologize for the delayed response to your query.
    We have been receiving a high volume of inquiries, which has caused us to fall behind in our response times.
    Please know that we value your business and are committed to providing you with the best possible service.

    We appreciate your patience during this busy period, and we will do our best to respond to your query as soon as possible.
    If you have any further questions or concerns, please do not hesitate to reach out to us.

    Thank you for your understanding.

    Hi there,

    1. We have checked your site on mobile Chrome and there is no any scroll bar on the bottom left and right. Also when I clicked a link to another page all the text turned normal as well. Please update your chrome browser and all of the caches (server cache, browser cache, site’s cache) and also check from different mobile devices as well.
    2. Seems like you have directly used an iframe tag. To embed the youtube video just use the Embed block then add the youtube link on it and your video will be responsive according to the device you viewed.
    3. To remove / just add below CSS code as well.
      .entry-meta > div::after {
          content: normal;
      }
    4. To show the users local time you can use this plugin.

    Thank you!

Viewing 15 posts - 121 through 135 (of 3,489 total)