Hi there,
Great that you figure out the issue.
Also we sincerely apologize for the delayed response to your query.
We have been receiving a high volume of inquiries, which has caused us to fall behind in our response times.
Please know that we value your business and are committed to providing you with the best possible service.
We appreciate your patience during this busy period, and we will do our best to respond to your query as soon as possible.
If you have any further questions or concerns, please do not hesitate to reach out to us.
Thank you for your understanding.
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