[Rufando]

Hello Support, will you please help me install the Demo Content of Superior Pro to my New Website. It will be a big help to me. I sent/emailed you already the website name, the temp UserName and the temp password. Thank you in advance.

[Theme Horse Support Team]

hi @valerio-avvisati,

The height and width of the header is not in fixed ratio. We have developed the header in a responsive style so the background image gets covered in a responsive way.
The width will changes according to the users screen size and Height will changes according to the element uses in header. Like if you remove advertise then height will decreases a bit low and if you add the bigger logo image then the height increases and these things also affects on smaller devices as well So It’s not possible for us to provide you the exact ratio for header.

If you really need the exact ratio then you have to hire a developer for customizing the codes accordingly to your needs.

Thanks.

[Theme Horse Support Team]

HI Eefke,

Just login to our site with the same username that you have purchase the theme and you will be redirected to your account page where you can see your order detail as well as download link to download the latest version of the theme.

Thank you!

[sidyorx1]

Hello,

I’m using Newscard (Free edition). I wondered if it was possible to change the number of posts featured in the frontpage carousel (going from 5 to 10 for example), and to display an indicator of the user’s position (like numbers or dots). Is this possible without adding custom JS and without messing with the theme files ? Is this an option included in the ‘Pro Edition’ ?

Thank you in advance for your answer.

[Theme Horse Support Team]

Hello @philippe You have to be a registered user for wordpress.org as well to make a review. Please create a account on wordpress.org also and you will be able to review our theme.

Thank you!

[i.v.theodoridis]

Hi,

I want to reduce the elements that appear on a page for a post. I am talking about when the user has already clicked on a post and they are reading its contents.

e.g. Not interested in categories and authors appearing as there is a single author for the whole site

Is there a way to select only the elements that I wish to appear?

Thanks,
Yiannos

[teacherben]

Hi, I want to display an author with short bio at the end of each post. I have tried several plugins. I have tried adding guest authors, adding users, and many other things. Originally i did not want to add every new author as a new user, so I made guest authors. They show up as the author, but I don’t know how to get the bio to display on the frontend, so I just wrote it into the post. I would like to use a better method of linking authors or guest authors to each post and having their name and bio also display below the post. Is there a better way to do this within the theme, or is this functionality only external to the theme?

http://www.rs.11bcm.com

[Theme Horse Support Team]

Hi Marc,

The section you are talking about are the fields where user have full control with their content.
You can simply edit the content and write it with the language that you want to.

Let us know if you have any problem.

Thank you!

[kmoree]

ISSUE RESOLVED!

After putting in a request to have my IT department install a WordPress update and mentioning the problems I’ve had with compatibility, we discovered the issue here…

Compatibility View is enabled in Internet Explorer for internal sites by default for a lot of PCs. When we turned that off, the site worked fine in IE. Compatibility View will not be a problem on the live server, since people would have to manually set that specifically for our site and most users would not do so.
This would explain why your demo site appears normally, since it’s live.

So for anyone else out there – check into the default settings in IE so you’re able to view your page correctly. We delayed our site launch for a month trying to figure out the problem…only to realize there was no problem.

Thank you, Theme Horse crew, for replying to my crazy requests for help. Now we know! Forever grateful for your awesome themes and support.

[info19]

Use the last version of Altitude Premium.

Visit this page
http://powerd911.guru/comment-ouvrir-un-incident-sap/?doing_wp_cron=1530980072.2695930004119873046875

See this text on the original Page- The URL color is not set correctly

Accédez au portail de support SAP et cliquez sur Afficher mon tableau de bord (Access my Lauchpad);
Vous pouvez également accéder directement à l’application Signaler un incident en sélectionnant la vignette Report an Incident ou en accédant directement à LaunchPad Support.

See this text on the original Page – You can see the URL link in RED
Vous pouvez signaler un incident à partir du tableau de bord de support SAP ONE Support Lauchpad, toujours disponible depuis la page d’accueil du portail de support SAP. Pour créer un incident, votre S-User ID doit avoir les autorisations nécessaire afin de créer des incidents. Si vous n’êtes pas sûr de votre autorisation, vérifiez auprès de votre administrateur.

Note : Same problem with or without personnalization

Personnalisation ▸ Design Options Custom CSS
a:link {color:#1cc939;} /* unvisited link */
a:visited {color:#f20723;} /* visited link */
a:hover {color:#2568e6;} /* mouse over link */

[kmoree]

Here’s what my front page should look like w/logo at the top, green side panels, drop down menu appears properly over the slider, and the slider transitions as it should. This appears correctly in Chrome, Safari, and Firefox:
http://www.swmedcenter.com/wp-content/uploads/2018/06/Ambition-Chrome-Main-Page.jpeg

Here’s what happens to the same page in Internet Explorer (version 11).
http://www.swmedcenter.com/wp-content/uploads/2018/06/Ambition-IE-Main-Page.jpeg

Using Internet Explorer, my site crams my main top menu up into the right corner and the dropdown menus are cut off by other menu items. The menu also appears behind the featured slider. The slider itself does not rotate in IE. It also just appears in general that the page is almost zoomed in really far.

The only active plugin I’m operating is Google Maps WD and the only custom CSS I’m using is to delete the author and date on posts. Here’s the code I’m using for that:

.entry-meta .author, .entry-meta .cat-links {display: none; }
.entry-meta .date {display: none; } 

#access a {
    -webkit-box-sizing: content-box;
    -moz-box-sizing: content-box;
    box-sizing: content-box;
}

I absolutely love the site and want to find a way to make this front page work. Everything works flawlessly in the other browsers, unfortunately I know most users are probably using IE still.

Appreciate the assistance!

[Theme Horse Support Team]

Hi Torrey,

Ops!.. You are talking about that info.
Yes, that is the custom CSS option that we have added into our theme before WP added Additional CSS option into the core.

Is there any CSS code that you have added before you update the theme?
Also if you are talking about the menu then yes we have change some styles for menu for better user experience.

Thank you!

[Henny]

Hi,
I already uploaded this issue earlier, but I don’t see it published so far. I am using a plugin called Soundy Playlist background music together with the Clean Retina Theme PRO. Unfortunately WordPress does not keep the actual playlist. After contacting the developer of the Plugin it seems that there is a bug in the Theme that stops Javascript at a certain point.It does not matter whether there is a playlist om the page our not, the bug is on all pages of the Theme. Here is a copy of the developer of the Soundy Plugin:
Hello Henny,

The server is running.Thanks.

I could do some debugging and discovered that the javascript engine is dying while executing the file:

https://allegrias.nl/wordpress/wp-content/themes/clean-retina-pro/library/js/jquery.fancybox-1.3.4.pack.js

It is dying at line 50 while executing the line:

M = b.browser.msie && b.browser.version < 7 && !window.XMLHttpRequest,

The javascript engine complains that the variable b.browser.msie is not defined.

This means that Soundy Javascript code is not executed at all because of this theme error, hence the playlist is not displayed as expected.
/Users/henny/Desktop/Schermafbeelding 2018-04-04 om 20.28.36.jpg

[Theme Horse Support Team]

Hi Laura,

We have just removed previous script and added a new script that works for the navigation for better user experience, also with some modification in style.css file

Thank you!

[Theme Horse Support Team]

Hi Laura,

You have to update your child theme as of the parent theme.
We have removed previous old menu script and added new script to support responsive menu for better user experience.

Thank you!