[Theme Horse Support Team]

Hi Carol,
Add this below code inside child theme style.css

/*
Theme Name: interface Child Theme
Author: Self-Help WordPress User
Template: interface
*/

@import url("../interface/style.css"); 

and under functions.php

<?php

// Remove the default Thematic blogtitle function
function remove_interface_core_functionality() {
    remove_action('interface_init', 'interface_core_functionality', 20 );
}
// Call 'remove_thematic_actions' (above) during WP initialization
add_action('init','remove_interface_core_functionality');

add_action( 'interface_init', 'interfacechild_core_functionality', 20 );
/**
 * Adding the core functionality of WordPess.
 *
 * @since 1.0
 */
function interfacechild_core_functionality() {
	/** 
	 * interfacechild_add_functionality hook
	 *
	 * Adding other addtional functionality if needed.
	 */
	do_action( 'interfacechild_add_functionality' );

	// Add default posts and comments RSS feed links to head
	add_theme_support( 'automatic-feed-links' );

	// This theme uses Featured Images (also known as post thumbnails) for per-post/per-page.
	add_theme_support( 'post-thumbnails' ); 
		
	// Remove WordPress version from header for security concern
	remove_action( 'wp_head', 'wp_generator' );
 
	// This theme uses wp_nav_menu() in header menu location.
	register_nav_menu( 'primary', __( 'Primary Menu', 'interface' ) );

	// Add Interface custom image sizes
	add_image_size( 'featured', 670, 300, true );
	add_image_size( 'featured-medium', 230, 160, true );
	add_image_size( 'slider-narrow', 1038, 500, true ); 		// used on Featured Slider on Homepage Header for narrow layout
	add_image_size( 'slider-wide', 1440, 500, true ); 			// used on Featured Slider on Homepage Header for wide layout
	add_image_size( 'gallery', 474, 342, true ); 				// used to show gallery all images
	add_image_size( 'icon', 100, 100, true );						//used for icon on business 

	/**
	 * This theme supports custom background color and image
	 */
	add_theme_support( 'custom-background' );

	// Adding excerpt option box for pages as well
	add_post_type_support( 'page', 'excerpt' );
}

?>

You may need to regenerate all the images. Use this plugin http://wordpress.org/plugins/regenerate-thumbnails/ to regenerate the images.
Hope this may help you.

Thank you!

[Theme Horse Support Team]

HI Anthony,
If you have bought before once year ago then your subscription is cancelled. So you need to purchase it with $15. Just login by the same username and password that you have purchased the theme and pay for subscription. Then only you will be able to download the new updates and also can be able to access premium support forum for one year too.

Thank you!

[Theme Horse Support Team]

Hi Gassho,

We are the new theme shop at that time and we have not integrate any email subscribe service and also we think that we can not send an email to premium users because they have not subscribe to our newsletter but when it comes about the security issue in the theme then we think that it’s our responsibility to aware our premium users about the revolution slider critical vulnerability and decide to send an email for all our premium users to update the plugin.

Who knows the future if we know it then we will be sure that we will never packed it inside the theme. We packed it inside the theme for only to have more flexibility on the theme slider and it was the most popular plugin as well.

Also we have already updated the theme with fixing the deactivating issue in the Revolution Slider Plugin.

Thank you!

[gassho]

The handling of this well-known vulnerability by Theme Horse has been horrible, especially for a premium theme. Today’s email announcing an update to the theme is the first and only one I’ve ever received! There have been posts here about why we don’t see theme update notifications in our WordPress dashboard as well.

Theme Horse has been very irresponsible in NOT letting all of its paid users know what exactly was going on, dating back to Sept 2014 at the very least. I just went through several weeks of stress, waste of time and expense in cleaning up my blog from a malicious hack exploiting what the whole tech world knows as Revolution Slider’s gaping vulnerability.

A very long time ago I tried to delete this plugin but it doesn’t or didn’t back then delete like a normal plugin. When I contacted the plugins author I was told that if baked into the theme, it can’t be deleted.

Theme Horse REALLY should have let us know MORE THAN ONCE, made a concerted effort to have us update our theme. Moving forward, why bundle anything in the theme at all?! Especially a shady plugin like this? WHY?

[Theme Horse Support Team]

Hi Raymund,

Deactivate all the plugins one by one. If deactivating plugins does not solved your issue then please provide us your temporary username and password to [email protected] with this form link. We will see you issue.

Thank you!

[Theme Horse Support Team]

Hi Kate,

First activate a different theme and delete the old version of Clean Retina Pro theme then upload the new version of the theme and activate it. If you have not customize the code then there will be no any changes you will find but if you customize the code then your all customize code will be lost. So, first back up your previous version of clean retina pro and then only activate the new one.
And also We can not notify our users in WP because our pro themes are of subscription type and you have to manually activate.

Thank you!

[Theme Horse Support Team]

Hi Robert,
Please upload bigger size of image. Then it works fine too.
About slider background image it was not a transparent image. You have to set yourself transparency in your image.

About demo site content we cannot provide you. It is our multisite and all the data is in one place. If you get any problem then you can ask your queries here or provide us your temporary username and password at [email protected] with this forum link. we will set all the content for you

Thank you!

[jcarlos.cortes]

Hi support team,

I did, I customised the code and y I don´t know that I did. I restore the theme and the problem is the same.

I added differents items with different category and I couldn´t see.

http://awesomescreenshot.com/04246i4h6f

http://awesomescreenshot.com/0f846i76da

I couldn´t send a temporary usernambe. Currently we work in a internal lan.

What we can do???

Thanks…

[Theme Horse Support Team]

Hi chelsea,
Please create your new forum topic. All the user under this forum will get notified which will disturb for other client.
Just to change the color go to dashboard -> appearance -> theme options -> design options -> color options and set the color as you want to change.

Thank you!

[Theme Horse Support Team]

Hi leighdesing,

Could you please send us your temporary username and password at [email protected]. We will once look into you issue?

[Theme Horse Support Team]

Hi Justin,
Could you once send the temporary username and password at [email protected], we will look over it. Don’t forget to send this forum url too.

Thank you!

[Theme Horse Support Team]

Hi
Hope this may help you
just add this in your child theme style.css
For example:-

/*
Theme Name: interface Child Theme
Author: Self-Help WordPress User
Template: interface
*/

@import url("../interface/style.css");
.wrapper {
width: 95%;
background-color: #fff;
}

It will work all widgets using your child theme
If still there is problem then simply Go to Appearance -> Theme Options -> Design Options Tab -> Custom CSS and add your CSS code and Click on save all changes button:

Thank you!

[Theme Horse Support Team]

Hi jcarlos.cortes,
Did you customise any code ? The layout also seems that you have changed. So download a fresh copy of theme and reactivate it. I saw that you are not using featured image too. Use featured image for each and every items and select the different category for your items. If you could not set your gallery page then send us your temporary username and password at [email protected] and don’t forget to send this forum url too.

Thank you!

[Theme Horse Support Team]

Hi All,
The logo is working fine. We have checked it many times. Once you deactivate all the plugins and check and also if there is issue then send your temporary username and password. We will look over it. Don’t forget to send this forum url too. We have already fixed the revolution slider.
Login to our site with the same username and password while you have purchase the theme and download the latest version of the theme.
If you have still one year subscription you will have access to the download the update file

The fav icon is also working fine. It is disable by default. Uncheck the button after uploading the image. Then it works.

Thank you!

[Theme Horse Support Team]

Hi leighdesign,
If your logo is not uploading then just add a logo in your media uploader and just send your temporary username and password at [email protected], We will look over it. Don’t forget to send this forum url and also your site link too.

To work about slider, You are using pro version then it more simple too.
I will describe for you here.
Log on to the dashboard -> appearance -> theme options -> slider options

View this screenshot
http://awesomescreenshot.com/0af447mdb2

If you choose featured post/page slider then view this screenshot
http://awesomescreenshot.com/0ae447mta5

If you choose image slider then view this screen shot
http://awesomescreenshot.com/0a4447n6b4

Hope you got now.

Thank You!