[tvkb]

Hi
Thank you for a great template. Easy to Work with for a first time WP user. Everything looks as wanted on computer, but the featured text in the slider is not showing when on mobile. I have tried the below which I found in here. What to do?

Thank you in advance
Thomas

@media only screen and (max-width: 767px) {
.featured-text {
font-size: 10px;
line-height: 13px;
}

.featured-text .featured-title {
font-size: 11px;
line-height: 14px;
}
}

[Tony]

Support… thank you for responding.

Yes, I have an actual page ovni-users.org.uk/register/ and I had set it as the register page in BuddyPress settings. I am not sure why putting the bbpress forum short code on it would help, but I have tried it with no effect. I also tried putting the [bbp-register] code on it and no effect.

I have now tried setting the BuddyPress register page to none but leaving the [bbp-register] on the page. In this case I get a minimal register form without the BuddyPress fields but on a full width page with no sidebar as specified on my Attitude page settings. So in this case, the no sidebar option for this page is working. [But this is not a solution as I need the BuddyPress extended profile login stuff.]

With my page set as the BuddyPress register page, I have tried deactivating all plugins except BuddyPress and the register page has the sidebar still, so it is not a case of some other plugin causing the problem.

I conclude that BuddyPress is generating its register page in a way that overrides the Attitude page layout selection for that page.

Any further advice will be most welcome.

[Theme Horse Support Team]

Hi Keredy,

If you have not customized the code then its ok you don’t need to upload the fresh copy of theme. Seo plugins doesnot affect the header logo. If you have installed other plugins then once deactivate it and check it. It you are getting problem then mail us your temporary username and password at Email. We will look over it

Thank you!

[Tony]

Hi… great theme… get lots of compliments.
But I have a problem that users are getting confused by the presence of the login widget on my Register page. Some try to fill in their registration details again in the login fields. I need to suppress the sidebar on the registration page.
My first approach was to choose a No sidebar layout for the registration page, but this selection has no effect on this particular page. The register page seems to ignore this choice. Also there is no non-sidebar alternative to the default template.
All pointers on the web tell me to find the <php> get_sidebar call within the theme and make that call conditional, so it is not invoked if the page is the registration page. I have been searching most of the day to find this within the theme, but have been unable to locate it.

Please can someone advise how to achieve this – either how to get the no sidebar layout to work on the registration page or where to find the get_sidebar call.

thank you

WordPress v4.2.2; BuddyPress v2.2.3.1; bbPress v2.5.7

[Theme Horse Support Team]

Hi Dale,

Go to dashbaord -> appearance -> theme options-> advance options-> home slogan options and you can have your text as in our demo site. View this screenshot. (for home page slogan above or below the slider)
http://www.awesomescreenshot.com/image/223599/9c6f8236c32ab5d12e6d8bcc9f71b3f9

To set your slider view this screenshot. Also we have defined it in our theme instruction too.
http://www.awesomescreenshot.com/image/223600/0163a02763627270785cf34202e3173d

If you drag and drop the widgets it automatically save the widgets. This is core wordpress feature. If you are still confused then you may send your temporary username and password at Email, we will set your home page as in our demo site.

Thank you!

[Dale]

I’ve had access to your instructions since I purchased the theme, and I have read them over and over again.

Here are some things I didn’t see covered in them:

On your home page, how do you have the text “Simple, Clean and Beautiful Flat WordPress Theme” above your main slider? I do not know how to enable the slider and then place separate text above it. When I enable the slider it becomes the home page (e.g., my original home page is no longer displayed).

Update:
I just played around with the business theme widgets and I can see they are for the featured areas beneath the slider that say “ELEGANT DESIGN,” “RESPONSIVE DESIGN,” etc. You know it would be really helpful to include in the instructions what these widgets do so the user isn’t left experimenting.

My wife was confused why I was having such a difficult time with your theme. I told her that it was like driving a car, only you have a 2-page incomplete instruction manual. Instead of a gas and break pedal, you have 10 pedals. Each pedal has a label, but the labels don’t tell you what they DO. You got 5 steering wheels and you’ve no idea which one actually steers the car. And the a/c controls have like 20 knobs – again, each with a label that doesn’t tell you what each knob actually does. So you suffer in the heat (because you can’t figure out how to turn on the a/c) and fiddle with the controls of the car. Eventually you get it to MOVE, but can’t steer the stupid thing.

Your “instructions” are laughable. Your theme is awesome – I can see it has all sorts of customizations and bells and whistles, but your instructions need a lot of help. Maybe those with a lot of experience can get what they need from the instructions, but casual WordPress users like myself might be left in the lurch.

[Jörg]

I bought the upgrade to pro a few minutes before. Then I could only download a zip-file clean-retina-pro on my laptop. What have I to do with this file? I´m going the first steps to create my new homepage, absolutely not a experienced wordpress-user. So initially I installed the free clean retina version with a 1-Klick installation via united-domains.de , so -for me- I must not manage the difficult and complex database installations. Then in the theme settings I saw your offer to upgrade to pro, so I could use far more options. So I thought, after paying the upgrade goes automatically. Once more my question: What have I to do with this file? How the upgrade runs? now please I need urgent support! Could you give support also in german language?
Greetings Katharina

[Theme Horse Support Team]

Not only the plugins you have to update the theme too.
What is the issue you are having after you update?
Also please send the temporary username and password to our Email.

Thank you!

[pavlo.golub]

First of all, please accept my sincere condolences about the disaster happened in your country. I’m absolutely speechless. We are all praying for Nepal.

I wrote a plug-in which allows user download some content. I wish to have ability to show some error message if something is going wrong:

			if ($failed_payment) {
				get_header();
				echo '<div class="error"><p>';
				_e( 'Some error occurred during payment!', 'pgmysite' );
				echo '</p></div>';
				get_footer();
			}

However get_header() function outputs slider which is set for home page. How can I get rid of this slider and have clean page without any sidebars\elemets\etc.?

Thanks in advance!

[Theme Horse Support Team]

Hi Keredy,

We have just see your account status and your account is fine.
Please login to your site with the same username that you have purchased before and you will be redirected to your account page there you can see you order detail with available download section

Thank you!

[Kennesaw Mountain Bands Organization]

This is probably a setting I don’t know about. I am an extreme neophyte. But when I try to view the theme “Customize” or “Header” menu items I see only a blank screen. I believe I could see the options when I worked on it yesterday, but as I was trying out a couple of themes, I can’t be 100% certain. I’ve logged out and back in, and I’ve tried from two browsers (Safari, Firefox). Here is a screenshot of what I see on the “header” option:

Screenshot

I’m just trying the theme out, but I like it and am considering the premium version. Please let me know how I can see the options that should be under those two links. Thank you!

[Theme Horse Support Team]

Hi jane.manfield,

Just follow this instruction
https://www.themehorse.com/theme-instruction/interface/#slider

First create a page/ post and add a featured image at the right below of that page. Repeat this process for other image slider also.
Then go to dashboard -> appearance-> theme options-> featured post/page slider and keep the id of that page/ post. Then it will work. If still you can’t set your slider then you may send your temporary username and password at Email Us and don’t forget to send this forum url too.

Thank you!

[Theme Horse Support Team]

Hi Isabelle,

Could you once send your temporary username and password at Email Us, We will look over it. Please don’t forget to send this forum url too.

Thank you!

[Theme Horse Support Team]

Hi James,

If you really want to make changes only in css then you may add your CSS via Custom CSS. Goto dashboard -> appearance-> theme options -> design options -> Custom css and add your custom css.

If you like to make a child theme then you need to add the following css in your functions.php
wp_enqueue_style( 'parent-style', get_template_directory_uri() . '/style.css' );

hope this may help you
or you may add in your child theme of style.css

/*
Theme Name: Ultimate Child Theme
Author: Self-Help WordPress User
Template: Ultimate Pro child
*/

@import url("../ultimate-pro/style.css");
.wrapper {
width: 95%;
background-color: #fff;
}

Thank you!

[Dale]

I’m not referring to the background image – I can do that in PS too. I’m referring to the slide that is positioned over it, that scrolls up and down and has text and images in it. This includes the logo, horizontal menu bar, and everything below the text “Simple, Clean and Beautiful WordPress Theme.” The slide is transparent behind those words, allowing the user to see through to the site background image.

[Just got an idea and went to check]
I think I see how you did it by going into theme options -> advanced -> slogan/slider background image and setting the same image there. But that image needs to be cropped and sized correctly to match the site background image and I don’t know what the dimensions are supposed to be, nor how to crop it so the transition between slider and site background images is seamless as in your demo site.

Here is what I’m talking about: site image I got the parallax slide background working, but it does not match up with the site background.