[Keredy]

Hi, On the free version I added the logo you can see at the top left here – http://www.hannesdigital.co.uk. I wanted to update it and i cannot for the life of me!
When I remove header image and upload another one, the new one just appears underneath.
Could you please help? I wondered if this is something to do with the free version, but now I’m on pro?
Thanks

[Theme Horse Support Team]

Hi Keredy,

It must work fine because its working fine as we have tested it many times. Once you deactivate all the plugins that you have installed in your dashboard.
Did you customize any code? If not then once you install the fresh copy of our theme and then let us know if there is any issue or not.

Thank you!

[Keredy]

Sorry, this message doesn’t make sense. I cannot deactivate all the plugins, especially my SEO etc on a live site – why would this affect the header image anyway?
I have not customised any code.
What do you mean fresh copy of the theme? Are you saying I should go back to the free version and then reactivate the pro version.
Sorry, but can you please be more clear.
Thank you.

[Theme Horse Support Team]

Hi Keredy,

If you have not customized the code then its ok you don’t need to upload the fresh copy of theme. Seo plugins doesnot affect the header logo. If you have installed other plugins then once deactivate it and check it. It you are getting problem then mail us your temporary username and password at Email. We will look over it

Thank you!

[Author]

Posts