I downloaded the free version of CleanRetina and was very happy with both the look of the template and its user friendly functionality. I was so happy in fact that I purchased CleanRetinaPro. And this is where my unhappiness begins. This is the site in question: css-lucas.com. If you need access email me at tony at tonyrivera dot net and I will provide you the username and password of the site to facilitate support.
Your beautiful theme is particularly attractive when set to the corporate homepage setting. However, I can only get the first row of posts to show. When I try to add a middle section or testimonials I encounter issues. I have scoured the support forum and the advice is wrong. It says to set up a static home page. However, there is no page I can set up that has the corporate layout that I see on your demo. Further, logic would tell you that if the website is ALREADY showing the features I want, I should not have to change the settings to show additional features that are part of the same format.
Here are the specific issues:
When I put in a heading and pages for Corporate Content Title, upload an image, and write a description, it works fine. When I follow the instructions for the Middle Section, nothing shows. Again, instructions on the support forum indicate changing to a static home page. I have done that. I then lose the Corporate Content. And end up with a typical page. This is so even if I set a home page with the corporate template instead of the default.
What would be EASIEST and most EFFICIENT for your users is that the page that displays automatically when we choose corporate layout template that the additional features appear just the way the Corporate Content appears. It should require no additional steps that filling in the forms. Setting a static page is an extraneous non-solution.
I have read other support requests for this problem, the answer, in one post the same answer was repeated, indicating that we should read the instructions. I’ve read the instructions. Please do not ask me to read them again. Clearly, there is a bigger problem here and I am not the only one experiencing it.
I realize that I only paid $30 for the template, but I would like that $30 not to be wasted.
Further, I manage several other websites. I do not have time to code.
@marguerite Fist you have to download the new version of the theme. Just login to our site with the same username you will be redirect to your account page there you will see your available download theme link if you still have the subscription to download the theme.
After downloading the theme file. Just deactivate the old theme file and then delete it from the list. Now upload the latest version and activate it.
Hi Drew,
Could you once deactivate all the plugins. There may be some plugins conflict so it is not working.
Also check it once go to dashboard -> pages -> blog and check it that is your template is Blog full content ?
IF yes then send your temporary username and password at [email protected] we will look over it too. While sending email please don’t forget to send this forum url and also your site url.
Is it possible to add links to the icons (theme horse services featured image) on the Business page section (services page)? I don’t wish to get rid of the “read more”. Just, a click on the icon would be more user friendly in my opinion.
Hi Dombrowski,
We have update our theme compatible to WordPress 4.0 and disable some function that make error for the site.
Login to our site with the same username and password while you have purchase the theme and download the latest version of the theme.
If you have still one year subscription you will have access to the download the update file
==> yes exactly. But i think your subscription order is cancelled or expired. You can use our theme for life time but the support and updates will be provided only for 1 year. If your subscription is expired then you need to buy a new subscription.
We have update our theme compatible to WordPress 4.0 and disable some function that make error for the site.
Login to our site with the same username and password while you have purchase the theme and download the latest version of the theme.
Hi Theme Horse Support,
I ran into the same problems. Using the Retina Pro v1.2, logged in to WordPress which produced a lot of warnings. I did all updates from within wordpress. The theme is still v1.2 – after reading your latest post, I started to actually look for the link to download the newer version, but I can not find it.
Can you please tell me where I can download the updated version of a purchased Retina Pro v1.2?
We have update our theme compatible to WordPress 4.0 and disable some function that make error for the site.
Login to our site with the same username and password while you have purchase the theme and download the latest version of the theme.
If you forget your login password you can reset it here. https://www.themehorse.com/my-account/lost-password/
Above is a heat map of my new home page, and clearly users think the icons are links! How do I make them clickable? I am not seeing any tools or where I can get to the code to turn them into nav tools/links.
Hi YourNetSolutions,
We have update our theme compatible to WordPress 4.0 and disable some function that make error for the site.
Login to our site with the same username and password while you have purchase the theme and download the latest version of the theme.
If you have still one year subscription you will have access to the download the update file.
IF you have not customise the code then you can delete the perviously installed theme and install it. You got theme install failed because there is already same file in you ftp.
Before deleting any theme its a good idea to backup files.
Just login to our site with the same username and password that you have purchased and you will be automatically redirect to your account page where you can see the available download link?
Hi Jennifer,
i am also getting surprised that how it became ? Just install the fresh WordPress of theme and install the fresh interface theme. If there no solution the please send your temporary username and password at [email protected], We will look over it.
Hi shegga,
Login to our site with the same username and password while you have purchase the theme and download the latest version of the theme.
If you have still one year subscription you will have access to the download the update file. After doing this just activate any of the theme eg:- twenty fourteen and then if you haven’t change any code then you are safe to update and delete the interface theme. Add the new theme from dashboard -> appearance -> themes
Hello again. So I have searched again by studying the functions and by reading articles on the web. I finally managed to do what i wanted. I’m putting here my conclusions to help other people with the same problem:
1) First, I noticed the function cleanretina_featured_post_slider() was OUTSIDE the function cleanretina_headerdetails(). There is a closing “}” before all bottom functions such as cleanretina_featured_post_slider(). As a result, in the child theme’s functions.php, there is NO need to refer to the function cleanretina_headerdetails().
2) Second, there are 2 ways to replace a parent function with a child fonction.
– First solution : Deactivate the Parent Function then Activate the Child Function: http://venutip.com/content/right-way-override-theme-functions . This is what I was trying to do.
– Second solution : use “pluggable” functions : http://codex.wordpress.org/Child_Themes#Using_functions.php : TIP FOR THEME DEVELOPERS. The fact that a child theme’s functions.php is loaded first means that you can make the user functions of your theme pluggable —that is, replaceable by a child theme— by declaring them conditionally. E.g.:
if ( ! function_exists( ‘theme_special_nav’ ) ) {
function theme_special_nav() {
// Do something.
}
}
3) According to the code in header-extension.php, Theme Horse’s developpers are using the second solution for the function I’m interested in. The following line:
if ( ! function_exists( ‘cleanretina_featured_post_slider’ ) ) :
means that if the function cleanretina_featured_post_slider does not exist, then it should be run. But, the child theme’s functions.php is loaded before the parent theme’s functions. So if the same function already exists in the child theme, it will not run in the parent theme!
4) So my code in the child theme’s functions.php is very simple:
<?php // Opening PHP tag – nothing should be before this, not even whitespace
function cleanretina_featured_post_slider() {
//original code pasted here , then modified for my own needs.
5) It’s a lot of work and research for a simple bug, so I repeat: Theme Horse should fix once and for good the conflict between CleanRetina (Free & Pro) and the Polylang plugin.
