- This topic has 8 replies, 2 voices, and was last updated 2 years, 6 months ago by spar-zeit.com.
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August 13, 2021 at 11:21 am #91427spar-zeit.comParticipant
Hi there,
since we updated the theme and now our site and blog structure has changed.
One example is that the images in the posts are now displayed below each other instead of next to each other.
Example: https://av-mediasolutions.de/krix-phonix-a45/
The bug also appeared on this on our normal product pages:
https://av-mediasolutions.de/vivaldi-outdoor/
In the end of the page you can see a long picture snake :
What can we do to fix this bug?
Thanks a lot for the help!
August 22, 2021 at 2:04 pm #91718Theme Horse Support TeamKeymasterHello Spar,
Seems like you have used some plugins for the page content layout.
First you deactivate all the plugins one by one from your site then check and let us know.Thank you!
August 23, 2021 at 8:34 am #91734spar-zeit.comParticipantDear Support, thank you for your reply. I deactivated all plugins one by one and emptied the cache. However the problem was not solved. Do you have another idea?
August 30, 2021 at 8:44 am #91959Theme Horse Support TeamKeymasterHi Spar,
Can you please try activating fresh copy of the theme into your site we find that there is some code customization into our theme into your site, you can try that offline too.
Thank you!
September 3, 2021 at 8:22 am #92042spar-zeit.comParticipantDear Support, I refreshed the copy of the theme. However this didn’t solve our problem. Do you have another idea? Thank you for taking care!
September 13, 2021 at 10:17 am #92308Theme Horse Support TeamKeymasterHi Spar,
First did you customize the theme main code or not? we found that there is some customization in the code so we requested you to activate the fresh copy of the theme into your site and check.
Thank you!
September 13, 2021 at 10:23 am #92311spar-zeit.comParticipantHi there, we exactly did what you said. We inserted a fresh copy but nothing changed.
September 15, 2021 at 7:39 am #92382Theme Horse Support TeamKeymasterHi Spar,
Can you please provide us the temporary administrator role login credential to your site here? So that we can investigate the issue.
Do not share any login credential here in this forum as this forum is public and visible to all.Thank you!
September 15, 2021 at 7:44 am #92383spar-zeit.comParticipantThank you so much – I sent our credentials!
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