[spar-zeit.com]

Hi there,

since we updated the theme and now our site and blog structure has changed.

https://av-mediasolutions.de

One example is that the images in the posts are now displayed below each other instead of next to each other.

Example: https://av-mediasolutions.de/krix-phonix-a45/

The bug also appeared on this on our normal product pages:

https://av-mediasolutions.de/vivaldi-outdoor/

In the end of the page you can see a long picture snake :

What can we do to fix this bug?

Thanks a lot for the help!

[Theme Horse Support Team]

Hello Spar,

Seems like you have used some plugins for the page content layout.
First you deactivate all the plugins one by one from your site then check and let us know.

Thank you!

[spar-zeit.com]

Dear Support, thank you for your reply. I deactivated all plugins one by one and emptied the cache. However the problem was not solved. Do you have another idea?

[Theme Horse Support Team]

Hi Spar,

Can you please try activating fresh copy of the theme into your site we find that there is some code customization into our theme into your site, you can try that offline too.

Thank you!

[spar-zeit.com]

Dear Support, I refreshed the copy of the theme. However this didn’t solve our problem. Do you have another idea? Thank you for taking care!

[Theme Horse Support Team]

Hi Spar,

First did you customize the theme main code or not? we found that there is some customization in the code so we requested you to activate the fresh copy of the theme into your site and check.

Thank you!

[spar-zeit.com]

Hi there, we exactly did what you said. We inserted a fresh copy but nothing changed.

[Theme Horse Support Team]

Hi Spar,

Can you please provide us the temporary administrator role login credential to your site here? So that we can investigate the issue.
Do not share any login credential here in this forum as this forum is public and visible to all.

Thank you!

[spar-zeit.com]

Thank you so much – I sent our credentials!

[Author]

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