Multiple Sliders not working in Edge Browser

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This topic contains 13 replies, has 2 voices, and was last updated by  Theme Horse Support Team 7 months ago.

Viewing 14 posts - 1 through 14 (of 14 total)
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  • #54146

    mhill
    Participant

    I’ve created a second slider. All works perfectly when viewed in Safari, IE & Chrome, but when viewed in Edge the first slider appears fine, but on transition only the image is displayed – no text and no buttons. When I mouse over the buttons they appear, but the text appears only a fraction of a second before the transition to the next slider – when the behaviour repeats, so after initial slider load no home page text is readable.

    I’ve updated to the latest version of the theme, without any change in behaviour.

    Any ideas on how to get this working in Edge? My target audience is Microsoft Office 365 users, and Microsoft recommends Edge as the preferred browser, so this is a big issue for me.

    Thanks

    #54224

    Hi Mhill,

    Can you please provide us the site URL? So, that we can check it from our end.
    Also please view our demo of Ambition theme on your same environment to see is there same issue or not?

    Thank you!

    #54238

    mhill
    Participant

    Hi, URL is http://www.candlemas-consulting.uk

    When I view your demo it appears to work correctly, but you’re using the same body text for both sliders, so it’s not quite the same.

    Thanks

    Mike

    #54239

    mhill
    Participant

    Ok, I think I’ve narrowed down the problem. When I change the transition from wipe to fade, it works fine (and this is the transition you use on your demo). So I think the problem is with the wipe transition on the Edge browser.

    I’ll quickly run through the other transitions and see which work.

    Mike

    #54240

    mhill
    Participant

    Right, I’ve run through all the other transitions. It’s only Wipe that doesn’t work properly on Edge. All the other transitions work fine, so I’ll switch to one of those.

    However I’ll leave it on Wipe for the moment so you can see the problem.

    Regards
    Mike

    #54273

    Hi Mhill,

    Yes, Seems like there is an issue in wipe transitions.
    We will investigate the issue with wipe transition till then please choose another transition effect.

    Thank you for reporting the bug.

    #54278

    mhill
    Participant

    Thanks.

    #54311

    Hi Mhill,

    We have investigate the issue and found that this issue was only in your sit. We have not found any issue on our end we have change the setting to wipe in our preview site too and the slider is running smoothly without any problem.
    Can you please set your slider effect to wipe so that we can see your site on live? May some plugins and JS that you have used into your site is conflicting the wipe effect in the slider.

    Thank you!

    #54324

    mhill
    Participant

    Slider effect set to wipe and multiple sliders enabled on http://www.candlemas-consulting.co.uk

    Thanks

    #54361

    Hi Mhill,

    Sorry! It says

    Error 404 - Not found
    Your browser can't find the document corresponding to the URL you typed in.
    #54410

    mhill
    Participant
    #54424

    Sorry @mhill your site is not loading properly please check and let us know.

    #54425

    mhill
    Participant

    Hi,
    OK, it seems it’s only my site, only in Edge and only the Wipe transition. I’ll just avoid using that transition in future.

    Thanks for your help. Let’s close this issue.
    Mike

    #54465

    Hello @mhill,

    If you get any problem then do not hesitate to contact us.

    Thank you!

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