May 24, 2014 at 3:41 pm #10560
My wordpress dashboard informs me there is an update to Attitude-Pro for me to download:
“There is a new version of the Attitude-Pro theme available. You have version 1.3 installed. Update to version 1.4”
It asks me to logon to my account (which I am able to do) and says go to the Download section. Where is the download section?
I originally installed the theme via a link in my purchase confirmation email. This link does not work anymore and I cannot find the download section on my account.May 24, 2014 at 4:21 pm #10566
Please provide us your order number so that we can see the current status of your account.
Thank you!May 24, 2014 at 4:55 pm #10567
Here is my order number. I paid for one year on April 21st 2014
JaneMay 24, 2014 at 5:08 pm #10568
It seems that you have cancelled the subscription.
You don’t need to cancel the subscription as this will automatically be cancelled at the end of one year.
Also at the end of one year you will be asked whether you want to renew your subscription or not.
It’s not an automatic process. If you cancel the subscription you will be not able to download, update and get access to our dedicate support forum.
To get updates and support for the theme you have to order new subscription just click on RENEW button and reach up to the payment point. Click pay button and you will be redirected to PayPal page.
But don’t make any payment, provide us your order number we will manually activate it from here and next time do not cancel you subscription.
Thank you!May 24, 2014 at 5:21 pm #10571
We have just complete your order #10569 now you can download the theme. Now do not cancel your subscription.
Thank you 🙂May 24, 2014 at 5:28 pm #10572
Thanks for that. I now see the download files.May 25, 2014 at 11:06 am #10582
ok you always welcomeMay 26, 2014 at 11:54 pm #10619ReinerParticipant
Hi Support Team,
i made the same mistake.
First Order: #8181 (canceled)
Renew Order: #10618 (canceled)
please activate the renew order #10618 for download the update.
ReinerMay 27, 2014 at 5:07 pm #10672
@Reiner Sorry we could not able to complete your order #10618 because it has been already cancelled by you. Once order was cancelled by a user we could not activate it again. So could you please again click on RENEW button and order a new subscription but don’t make any payment, provide us your order number we will manually activate it from here and next time do not cancel your subscription. Your subscription will valid till Feb 28, 2015. It’s free for 1 year from the date you purchase the theme and your first purchase order number is #8181 which was made on Feb 28, 2014.
Thank you!May 27, 2014 at 5:54 pm #10675PhilippMember
same here #8642 order number
ThanksMay 28, 2014 at 5:38 am #10691
@Philipp Login to our website with the same username and password that you have purchased the theme and then click on RENEW button and order a new subscription but don’t make any payment, provide us your order number we will manually activate it from here and next time do not cancel your subscription.May 28, 2014 at 5:20 pm #10701PhilippMember
my renewal order number is #10674May 29, 2014 at 5:59 am #10727
@Philipp We have just activate your order #10674 now you can download the theme. Now do not cancel your subscription.
Thank you!May 30, 2014 at 8:23 am #10776LeeParticipant
I accidently cancelled as soon as I made the purchase as well.
My renewal order is #10775.
Please renew me so that I can download the theme update for Attitude Pro.
Thank you!May 30, 2014 at 9:20 am #10781
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