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Customizer not loading and Buttons inactive

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #82890
    Uschi_Diehl
    Participant

    Hi,
    I installed Interface pro 5 years ago. Actually Version 3.0.8 is activ for our website. Now the customizer is not loading and some buttons are not working, i.e. I can’t upload pictures via and on a page. Customizer is visible by view with free WordPress theme. What’s wrong?

    #83945

    Hi there,

    Login to our site with the same username while you have purchased the theme and you will be redirected to your account page where you can see the download tab to download the latest version of the theme.
    If you have not access to the download file then you need to renew your subscription, just go to your order detail page where you can see the pending renewal subscription order to renew for accessing the latest version of the theme file.

    Thank you!

    Regards,
    Theme Horse

    #93005
    wolfram
    Participant

    Hi, i also bought your Theme about 5 years ago.
    Now i need version 3.0.8 how can i get this version?
    There is a order i could buy but its from the september 1, 2016. So i dont knos if is the actuel version?

    Best regards

    Wolfram

    #93027

    Hi @w-arntzen,

    Just renew your pending subscription and you will get access to the theme file.

    Thank you!

    #93064
    wolfram
    Participant

    Hi, thanks i saw it but there is no button where i can purchase the theme file.
    So i cannot download any file.
    And can you tell me how to install the new file?

    Thanks

    Wolfram

    #93127
    wolfram
    Participant

    Hi, did you received my emails?
    I cannot purchase the update. There is no such possibility.

    Best regards
    Wolfram

    #93298

    @w-arntzen

    It seems that you have purchased the theme again.
    Anyways, we have investigate your account status and found that you have canceled your subscription, so you are not getting the renewal invoice.

    Thank you!

Viewing 7 posts - 1 through 7 (of 7 total)
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