[Theme Horse Support Team]

Hi [email protected],
If you are not able to remove the old plugins from the old plugins then there is only one way to delete it from ftp, You just login to the ftp and inside ftp there may be public_html or other
Go to public_html -> theme folder(WordPress) -> wp-content -> plugins

Then delete the plugins which you are not able to remove the plugins. And after doing this you can simply add a latest version of plugins from the dashboard.

Thank you!

[Theme Horse Support Team]

hi roelofvk,

Yes exactly version 1.7 include the update to the revolution slider security issue too.
first of all download the zip theme(attitude-pro) and then first unzip the file and rename it(attitude-pro-v-1.7.0) rename it. After renaming it zip the file
Then go to dashboard-> appearance-> themes-> add new
and upload that zip theme. The same two theme will be shown there and preview the theme. You can find the new one with its latest version after clicking on Theme details.(You can identify it from the latest version). You latest version is 1.7
Then active the latest version.
Delete the old version of the theme.

Or simply you can delete the old theme and upload the zip file with latest version too and activate it. Then it works.
If you have not changed any code then nothing will be lost or if you have a child theme then no worry about loss of data but if you have customised any of the code then the customised code will be lost.

So we always recommended to take a backup of your theme and also the database to be safe from data loss.

Thank you!

[Theme Horse Support Team]

Hi timothypranata,
The theme is under review process. The reviewer has lost and not even checked our theme for three weeks. When they review if will be available for you. Hope soon

Thank You!

[Theme Horse Support Team]

ok that’s great sgpsai

Thank you!

[Theme Horse Support Team]

Hi sgpsai,
This feature is not available in our theme. It needs code customisation so you need to hire a developer to fix the issue.
We recommended not to change the code because if you change the code then while updating to our new version all your customisation code will be lost. So better make child theme and first unhook the functions and the edit the code.

http://codex.wordpress.org/Child_Themes

Thank you!

[Theme Horse Support Team]

Hi [email protected],
Could you please send the site Url ? We will look over it. The image you have send is not visible to us so its being difficult to find us what the exact Problem is

Thank you!

[Theme Horse Support Team]

Hi djelal,
Once you activate your parent theme and check it whether it works or not. If it works fine there then there may be some issue while creating the child theme.

Thank you!

[Theme Horse Support Team]

Hi erin,
If you simply copy the child theme and paste the code then it won’t work. First of all you need to unhook the functions and then hook the child theme functions and customise the code. IF you are unable to do this then you may hire a developer to fix it or you may make direct change to the parent theme but each and every time you update to our new version you need to change the value 120 to 500 or as you want.

We have already replied in forum how to unhook functions and create a child theme.

Thank you!

[Theme Horse Support Team]

Hi José Maria Silva,
Could you once send the site Url ? We will look over it.

Thank you!

[Theme Horse Support Team]

Hi djelal,
I just tried in my demo site with 15 submenu and all is working fine. I test after 10 + items also but no any issue found. I think there may be some plugin issue too. Once deactivate all the plugins that you have installed and check whether your menu is working fine or not. One thing did you customize any code or any CSS ? If you have change then once make a backup and test it whether it works or not.
View this Url its working fine here.
http://awesomescreenshot.com/0ad3s59hfb

Thank you!

[Theme Horse Support Team]

Hi erin,
Ok go to header-extension.php on line no 520 and can you see this code ?

if(strlen($excerpt) >120){
								$excerpt_length = substr($excerpt, 0 , 120);					
								$interface_featured_sliders .= '<div class="featured-content">'.$excerpt_length.'...'.'</div><!-- .featured-content -->';
								}else{
								$interface_featured_sliders .= '<div class="featured-content">'.$excerpt.'</div><!-- .featured-content -->';
									}

Here we only display 120 character. You can change this 120 to 500 to display 500 character. Or if you want more than this then you can change it accordingly you want. Before changing anything change everything in the child theme to be save from our updates. Hope this may help you

Thank you!

[Theme Horse Support Team]

Hi kathie,
As i have already mentioned that i just removed the Proudly Australian Designed inside menus. It is present there so i removed only that. Nothing other than it.

Thank you!

[Theme Horse Support Team]

Hi kathie,
Just view your site
http://scandiboard.com.au/scandi-boards/,
Ok I just fixed it. There is still Proudly Australian Designed and Made inside
dashboard -> apperance -> menus and i removed it. Now you title is not displayed.

Thank you!

[Theme Horse Support Team]

Hi djelal,
Could you once send the site url too ?

Thank you!

[Theme Horse Support Team]

Hi erin,
We have designed our theme this way. It needs code customisation. So you need to hire a developer and if you are good at coding then then file is inside theme folder -> inc -> structure -> header-extension.php but We recommended not to change the code because if you change the code then while updating to our new version all your customisation code will be lost. So better make child theme and first unhook the functions and the edit the code.

http://codex.wordpress.org/Child_Themes

Thank you!

[Author]

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