@dakotailowery
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Conversational AI is various technologies, including chatbots as well as virtual assistants. These are technologies users can interact with. The AI chatbot is essentially an artificial agent that is able to read intentions and respond the same way as a human would - only faster, more accurately and with a cheaper cost per interaction. What is Conversational AI? Conversational Artificial Intelligence (AI) is a revolutionary technology that can be used to improve customer service by that combines Natural Language Processing with machine learning -to process, understand and respond to customer queries in a natural and natural way. By 2022, 20% of all customer service interactions will be handled by Conversational AI agents. These technologies mix large amounts of data, machine learning and natural language processing in order to create human-like interactions. In simple terms it's technology that has the capability of understanding speech and text the same way human beings can. If you would like a full article on conversational ai, look at this website. By using Natural Language Processing, the AI can recognize the meaning of the sentence and respond more efficiently. The AI can modify a conversation according to factors such as the relationship between a person's past with the other person, their sentiment, or their surroundings as human agents do. Conversational AI is extremely helpful in the field of customer service: you have these virtual agents that discern intentions and respond the same way a human would - only they perform it quicker and with greater accuracy, all for a much lower cost per interaction. By 2025, 30% of large companies will have chosen one single platform that can be used for customer service and to enhance employee efficiency. What exactly is Conversational AI? Natural Language Processing is used by Conversational AI to interpret speech of users via a chat app or voice channel. In order to ensure that Conversational AI performs its functions in any customer-facing situation, organisations will need to model business processes when creating conversational AI chatbot. It is important to be able to model the entire process when making use of Conversational AI tools. What exactly is Natural Language Processing? Natural Language Processing aims to build machines that are able to comprehend text and voice data, and then respond using text or spoken words in a similar way to humans. It will scan through conversations with customers to identify the most meaningful words and phrases it can use to reply. What exactly is Machine Learning? IBM defines Machine Learning to be "a subset of Artificial Intelligence made up of various algorithms, features, and data sets that continually improve themselves through experience." As the input grows, the artificial intelligence platform gets better at recognizing patterns , and makes predictions."
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