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Mobile version not showing

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • January 14, 2018 at 12:39 pm #54840
    joshlepper
    Participant

    Hi,

    my new website I am building is showing correctly on a desktop. But when I visit using a mobile device, I do not get the mobile version. I have selected Responsive Layout = On. When I am in customise mode and I select the mobile icon at the bottom of the menu, the mobile version is correctly displayed in the preview, but I still get the desktop version on my mobile device.

    I have cleared the cache and taken out all custom CSS but this makes no difference.

    my site is http://www.etpv.fr

    Thank you for your reply,

    Josh.

    January 15, 2018 at 12:00 pm #54900
    Theme Horse Support Team
    Keymaster

    Hi Josh,

    Did you customize any code?
    Please try deactivating the plugin that you have used into your site one by one and let us know.

    Thank you!

    January 15, 2018 at 12:18 pm #54907
    joshlepper
    Participant

    Hi, thanks for getting back to me.

    I have tried removing all the scripts but this make no difference. These are the scripts I have added to custom CSS:

    .slogan-wrap .slogan {
    text-transform: inherit;
    }

    #site-description {
    font-size: 20px;
    }

    #site-title {
    font-size: 50px;
    }
    .hgroup-wrap {
    padding: 20px 0 30px;
    }

    I have only one plugin which is the Akismet Anti-Spam Plugin.

    Any ideas?

    Cheers,

    Josh.

    January 18, 2018 at 5:48 am #54944
    Theme Horse Support Team
    Keymaster

    Hi Josh,

    While seeing the source code of your site it seems that you have used frame tag to show your whole site content. So, please revert back to the default theme code as it was before and let us know.

    Thank you!

    January 26, 2018 at 8:58 am #55038
    joshlepper
    Participant

    Hi Thanks for your last reply.

    I have done a search for the Frame tag on my site but can not find any. I have reverted back to the free version of Interface but that has not made any difference either. Could you point me towards the actions I need to take.

    Many thanks,

    Josh.

    January 30, 2018 at 1:25 pm #55082
    Theme Horse Support Team
    Keymaster

    Hi Josh,

    Please see your page source of your website and you will see the frame tag. To see the page source right click on your site and click on view page source or you can also see it by inspecting the page via developer tools from your browser.

    Thank you!

    January 30, 2018 at 2:49 pm #55087
    joshlepper
    Participant

    Hi,

    Thanks for your help. In fact it was the “redirect with frame” that my domain handler had setup to forward the domain to my server. I have changed the option to “HTTP Redirect” in the options and the responsive layout now works again.

    Thanks for your time.

    Josh.

    February 5, 2018 at 5:35 am #55136
    Theme Horse Support Team
    Keymaster

    Great that it works. 🙂

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